Thank you for choosing our store to find the perfect cat wheel for your feline companion. We strive to provide you with the best customer experience, and that includes a seamless shipping and delivery process.
Please read below for important information regarding order processing, delivery times, shipping charges, and how we handle packages that may be damaged, lost, or missing during transit.
1. Order Processing Time
We value your time and understand the excitement of receiving your cat wheel promptly. All orders placed with us are processed and shipped out within 2 business days. Rest assured, we work diligently to ensure your order is swiftly prepared and dispatched to its destination.
2. Shipping Address Changes
Once you’ve placed your order, please review the shipping address carefully before finalising your purchase. As we work with global partners who ship directly from various countries, we are unable to modify the shipping address once your order is placed. Please double-check your details to ensure smooth and accurate delivery.
3. Delivery Times
We are proud to collaborate with esteemed global merchants and artisans to offer you the best prices and an exciting range of cat wheel products. As a result, your order may be shipped from various locations worldwide, including Thailand, China, India, USA, Pakistan, and others.
Due to international shipping and customs procedures, delivery times may vary.
Please allow an estimated delivery period of 14-28 days for your order to reach you. We appreciate your understanding as we endeavour to bring you unique and quality cat wheels and products from around the globe.
4. Shipping Charges
To provide you with an exceptional shopping experience, we currently offer free freight shipping for all orders within Australia direct from our suppliers.
We also extend our services internationally, so no matter where you are, you can buy from us with confidence. Contact us for shipping to your country if outside of Australia.
5. Packages Damaged, Lost, or Missing While in Transit
Your satisfaction is our priority, and we want you to have a worry-free shopping experience. In the rare event that your package is damaged, lost, or goes missing during transit, please contact us via email at info@catwheel.com.au.
Upon receiving your email, we will promptly liaise with the shipping company to investigate the issue. Rest assured that we will keep you informed throughout the process. If your package is confirmed to be lost or missing, we will reship your order free of charge or provide a full refund per your preference.
In the unfortunate event that your package arrives damaged, kindly reach out to us immediately with photographic evidence and photos of damage prior to unwrapping and assembling. We will swiftly arrange for a replacement or issue a refund to ensure your satisfaction is restored.
6. Returns and Refunds
We want you to be completely satisfied with your purchase. For information regarding our returns and refund policy, please visit our dedicated page for detailed guidelines and procedures.
7. Customer Service
Your happiness is vital to us, and our dedicated customer service team is here to assist you. For any questions, support, problems, or warranty claims, please don’t hesitate to contact us at info@catwheel.com.au. We are always ready to provide prompt and reliable assistance to address your concerns.
Please bear in mind that, due to the immense popularity of our offers, delivery times may vary slightly. However, rest assured that we are committed to delivering excellent service, ensuring you and your feline companion enjoy every moment with the perfect cat wheel.
Thank you for choosing us as your trusted partner in feline fitness and enrichment. We appreciate your support and look forward to serving you again in the future.
Warmest Regards, The Cat Wheel Team
