Returns & Exchanges
Cat Wheel Australia’s Return Policy
Thank you for choosing Cat Wheel Australia as your trusted source for top-quality cat wheels. We are committed to providing you with the best products and exceptional customer service. In the event that you need to initiate a return or exchange, we have outlined our return policy below to ensure a seamless and convenient process.
1. Return Eligibility
To be eligible for a refund or exchange, the item must have been purchased from Cat Wheel Australia. We offer a 7-day return policy, starting from the date of receiving your cat wheel.
For your cat wheel to qualify for a return, it must be in its original condition, unused, and returned in the original packaging. Please ensure that the item is carefully packaged to avoid any damage during transit.
Kindly note that the following items are non-returnable:
- Custom-made cat wheels
- Cat wheels that have been used or assembled
- Items purchased from other sellers or platforms
- Software
- Gift cards
- Items that are on sale
2. Return Process
To initiate a return, please contact us at info@catwheel.com.au. Our customer service team will guide you through the return process and provide you with the necessary details for the return shipment.
Once we receive the returned cat wheel and inspect its condition, we will notify you of the approval or rejection of the return within 7 business days.
If the return is approved, we will process the refund to the original payment method used during checkout. Please note that the shipping costs for return items will be your responsibility, and we recommend using a trackable shipping service for added security.
For any inquiries or assistance during the return process, please do not hesitate to contact us at info@catwheel.com.au.
3. Exchanges
If you receive a damaged or defective cat wheel, we are here to assist you with an exchange. Please inform us via email at info@catwheel.com.au and proceed with sending the item to our specified address.
4. Shipping
To return a cat wheel, kindly notify us at info@catwheel.com.au and ship the item to the following address:
Cat Wheel Australia [Address]
Please note that the shipping fees for return items will be your responsibility. Additionally, any shipping costs from your original order are non-refundable and will be deducted from your refund.
For returns of high-value products (over $50), we strongly recommend using a trackable shipping method or purchasing shipping insurance to ensure a safe and traceable delivery.
5. Customer Service
At Cat Wheel Australia, customer satisfaction is our priority. If you have any questions, need support, encounter issues, or wish to file a warranty claim, our dedicated customer service team is here to assist you. Please feel free to contact us via email at info@catwheel.com.au, and we will be more than happy to help.
Thank you for choosing Cat Wheel Australia for your feline companion’s exercise needs. Your trust and satisfaction are valued, and we are committed to providing you with an enjoyable and stress-free shopping experience. Should you require any further information or assistance, do not hesitate to get in touch with us.
